Accessibility Statement

Last reviewed: 10 August 2026
Next review due: 10 August 2027

1. Our Commitment to Accessibility

AC Group (Education) Ltd is committed to making our website accessible and usable by as many people as possible, including people with disabilities and those who use assistive technologies.

We want visitors to be able to access information about our services easily, regardless of the device, technology or method they use to browse the website.

We aim to provide a website that allows users to:

navigate pages using a keyboard where possible;
use screen-reader and other assistive technologies;
zoom or increase the size of text;
access content on desktop computers, tablets and mobile devices;
understand the structure and content of pages clearly;
use links, buttons and navigation controls effectively; and
access important information in an alternative format where reasonably possible.

We recognise that accessibility is an ongoing process and are committed to reviewing and improving our website over time.

2. Accessibility Standards

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as far as reasonably possible.

WCAG provides internationally recognised guidance for making digital content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, learning and neurological disabilities. (W3C)

AC Group (Education) Ltd is a service provider and recognises its responsibilities under the Equality Act 2010, including the duty to consider and make reasonable adjustments where appropriate so that disabled people are not placed at a substantial disadvantage when accessing services. (GOV.UK)

Unless and until the website has undergone a full independent accessibility audit, we do not claim that every page or feature fully conforms to WCAG 2.2 Level AA.

3. How Accessible This Website Is

We aim to make the main content and functions of our website straightforward to access and use.

However, some content or functionality may not yet be fully accessible to every user.

Possible limitations may include:

some PDF documents or downloadable files that may not be fully optimised for screen readers;
images or older content where alternative text may need further improvement;
third-party or embedded content whose accessibility is partly controlled by another provider;
forms or website components provided through third-party systems;
differences in accessibility depending on the browser, device or assistive technology being used; and
occasional colour, contrast, keyboard-navigation or formatting issues that require further adjustment.

We will review identified accessibility issues and make reasonable improvements where practicable.

4. PDF Documents and Downloads

Our website may contain PDF documents and other downloadable resources.

We recognise that PDFs can create accessibility difficulties, particularly for people using screen readers or other assistive technologies.

We aim to make new documents accessible where reasonably practicable and will review existing documents as they are updated or replaced.

If you are unable to access a document on our website, please contact us and we will consider whether the information can be provided in another suitable format.

5. Images and Visual Content

We aim to provide appropriate alternative text for images that convey important information.

Images that are purely decorative may not require alternative text.

We will continue to review images and visual content as the website develops to improve accessibility for visitors using screen readers or other assistive technology.

6. Videos and Embedded Content

Where video or other multimedia content is added to the website, we aim to consider accessibility features such as captions, transcripts or alternative information where appropriate and reasonably practicable.

Some embedded content may be supplied by third-party providers, and we may not have full control over the accessibility of those services.

Where we become aware of a significant accessibility problem with third-party content, we will consider reasonable alternatives where possible.

7. Using the Website With Assistive Technology

The website is intended to work with commonly used modern browsers and devices.

Visitors may also be able to use browser or device accessibility features to:

enlarge text;
zoom into pages;
adjust display or contrast settings;
navigate using a keyboard;
use text-to-speech functions; or
use screen-reading software.

The exact accessibility features available will depend on the device, browser and assistive technology being used.

8. Information in an Alternative Format

If you need information from our website in another format, please contact us.

Depending on your needs and what is reasonably practicable, this could include:

large print;
simplified or easy-read information;
an accessible electronic document;
information provided by email;
information explained by telephone; or
another reasonable alternative.

Please tell us:

what information you need;
the format you require; and
how we can contact you.

We will consider your request and aim to respond within 10 working days.

Where more time is required to provide the requested information or make an adjustment, we will let you know.

9. Reporting an Accessibility Problem

We welcome feedback about the accessibility of our website.

If you:

find something difficult or impossible to use;
encounter a problem using assistive technology;
find a link, form or button that is not accessible;
cannot access a document;
believe information is unclear or difficult to navigate; or
have a suggestion that could improve accessibility,

please contact us.

AC Group (Education) Ltd

Company number: 12097964

Registered office:
1–2 Basford House
Derby Road
Heanor
England
DE75 7QL

Email: info@theacgroup.co.uk
Telephone: 01158 881192

Companies House confirms AC Group (Education) Ltd's company number and registered office at this address. (Companies House)

We will review accessibility concerns and aim to respond within 10 working days.

10. Reasonable Adjustments

We understand that different people have different accessibility needs.

Where a disabled person experiences difficulty accessing information or services because of a disability, we will consider what reasonable adjustments can be made to reduce or remove that disadvantage.

The appropriate adjustment will depend on the individual circumstances and may include providing information in a different format or using an alternative method of communication.

11. Complaints and Further Support

We would like the opportunity to resolve any accessibility issue directly.

If you have contacted us about an accessibility problem and are not satisfied with our response, you may be able to obtain advice about your rights under the Equality Act 2010 from the Equality Advisory and Support Service (EASS).

EASS Freephone: 0808 800 0082

The EASS provides advice and assistance on equality and human-rights issues across England, Scotland and Wales, and its currently published contact information confirms this telephone number. (equalityadvisoryservice.com)

12. How We Review Accessibility

We will review the accessibility of our website periodically and when significant changes are made.

This may include reviewing:

page structure and headings;
navigation;
links and buttons;
colour and contrast;
alternative text for images;
forms;
downloadable documents;
keyboard accessibility;
mobile usability; and
new website content.

Where accessibility issues are identified, we will consider what reasonable changes can be made.

13. Technical Information

Our aim is for the website to meet WCAG 2.2 Level AA wherever reasonably practicable.

WCAG 2.2 is organised around four broad accessibility principles: content should be perceivable, operable, understandable and robust. (W3C)

Our website is built using a third-party website-building and hosting platform. This means that some technical aspects of accessibility may depend on functionality provided by that platform.

We will continue to make improvements that are within our reasonable control and review the accessibility implications of significant website changes.