Terms of Use

Last reviewed: 10 August 2026
Next review due: 10 August 2027

1. Introduction

These Terms of Use apply to your use of the website operated by AC Group (Education) Ltd (“AC Group Education”, “we”, “our” or “us”):

www.acgroupeducation.co.uk

Please read these Terms of Use carefully before using our website.

By accessing or using the website, you agree to use it in accordance with these Terms.

If you do not agree with these Terms, you should stop using the website.

These Terms relate to use of the website only. They do not replace or form part of any separate agreement for the provision of education, alternative provision, tutoring, mentoring or other services by AC Group (Education) Ltd.

2. About Us

This website is owned and operated by:

AC Group (Education) Ltd

Company number: 12097964
Registered in: England and Wales

Registered office:
1–2 Basford House
Derby Road
Heanor
England
DE75 7QL

Email: info@theacgroup.co.uk
Telephone: 01158 881192
Website: www.acgroupeducation.co.uk

AC Group (Education) Ltd is a private limited company providing education, alternative provision, tutoring, mentoring and related support services.

3. Purpose of This Website

Our website provides general information about AC Group Education and the services we offer.

This may include information about:

alternative provision;
tutoring and education support;
mentoring;
sports mentoring;
SEND and SEMH support;
community-based learning;
referrals;
our organisation and approach;
policies; and
ways to contact us.

The information provided on the website is intended for general information only.

Nothing on the website guarantees that a particular service, placement, programme or package of support will be suitable or available for an individual child or young person.

Any proposed provision is subject to assessment, availability, suitability, safeguarding considerations and agreement between the relevant parties.

4. Enquiries and Referrals

Our website may allow parents, carers, schools, local authorities, commissioners or other professionals to make an enquiry or submit referral information.

Submitting an enquiry, contact form or referral through the website:

does not guarantee that we will be able to provide a service;
does not constitute acceptance of a referral;
does not reserve a placement;
does not create a contractual relationship; and
does not commit either party to purchase or provide services.

Where we agree to provide services, the relevant arrangements will be confirmed separately and may be subject to additional terms, contracts, service agreements, funding arrangements or commissioning requirements.

Information submitted through our website will be handled in accordance with our Privacy Policy.

5. Accuracy of Information

We aim to ensure that the information on our website is accurate and up to date.

However, website information may occasionally:

become outdated;
contain errors or omissions;
be changed without immediate notice; or
provide only a general summary of a service.

We do not guarantee that every piece of information on the website will always be complete, current or suitable for a particular circumstance.

If you are considering making a referral or commissioning a service, you should contact us directly if you require confirmation of current availability, service arrangements or other important information.

6. Changes to Our Services

The services and programmes described on our website may change over time.

We may:

introduce new services;
change existing services;
withdraw services;
change geographical coverage;
alter eligibility or referral arrangements; or
update the way provision is delivered.

The appearance of a service on the website does not guarantee that it is currently available to every person or in every geographical area.

7. Intellectual Property

Unless otherwise stated, the content of this website is owned by, licensed to or used with permission by AC Group (Education) Ltd.

This may include:

text;
written materials;
logos;
branding;
graphics;
photographs;
illustrations;
videos;
downloadable resources;
page layouts; and
website design.

You may view and use the website for lawful personal, educational or professional information purposes.

You must not, without our prior written permission:

reproduce substantial parts of the website;
republish our content on another website;
use our branding or logo in a way that suggests our approval or endorsement;
commercially exploit our website content;
alter and redistribute our materials as though they were your own; or
remove copyright, ownership or attribution notices.

This section does not restrict any use that is expressly permitted by law.

Third-party content, images, logos or materials remain the property of their respective owners where applicable.

8. Acceptable Use

You must use our website lawfully and responsibly.

You must not:

use the website in breach of any applicable law or regulation;
attempt to gain unauthorised access to the website, server, systems or data;
knowingly introduce viruses, malware or other harmful technology;
attempt to interfere with the proper operation or security of the website;
use automated systems to place an unreasonable load on the website;
use the website to transmit unlawful, threatening, defamatory, abusive or harmful material;
impersonate another person or organisation;
submit knowingly false or misleading information through our forms; or
use information obtained through the website for unlawful purposes.

We may restrict or block access where we reasonably believe the website is being misused.

Serious misuse may also be reported to the appropriate authorities where necessary.

9. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will:

always be available;
operate without interruption;
always be free from technical errors; or
work with every device, browser or software configuration.

We may temporarily suspend, restrict or withdraw all or part of the website for reasons including:

maintenance;
security;
technical problems;
website updates; or
circumstances outside our reasonable control.

We may change the structure, appearance or content of the website without prior notice.

10. Website Security

We take reasonable steps to maintain the security of our website.

However, no website or online communication system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using the internet, including using appropriate security software and protecting your own devices and information.

You should not attempt to compromise, bypass or interfere with any security measures used by the website.

11. Links to Other Websites

Our website may contain links to websites, resources or services operated by third parties.

These links are provided for information or convenience.

Unless expressly stated otherwise, linking to another website does not mean that:

AC Group (Education) Ltd owns or controls that website;
we approve all information contained on it;
we endorse the organisation operating it; or
we accept responsibility for its products or services.

We are not responsible for the content, availability, security, accessibility or privacy practices of third-party websites.

You should review the relevant terms and privacy information when visiting another organisation's website.

12. Information About Education and Support

Information on our website about education, SEND, SEMH, EOTAS, alternative provision, mentoring or related matters is provided to explain our services and approach.

It should not be treated as individual:

educational advice;
legal advice;
medical advice;
psychological advice; or
clinical advice.

Decisions affecting an individual child or young person should be made having regard to their individual circumstances and, where appropriate, advice from relevant professionals.

13. Privacy and Personal Information

Our use of personal information is governed by our Privacy Policy.

The Privacy Policy explains:

what information we may collect;
how and why we use it;
the lawful bases relied upon;
how information may be shared;
how long information may be retained; and
your rights under data protection legislation.

Using our website does not, by itself, mean that you consent to all processing of your personal information.

Where consent is legally required for a particular type of processing, we will seek that consent where appropriate.

14. Cookies

Our website uses cookies and similar technologies.

Further information about:

the cookies used;
Hostinger's integrated cookie controls;
Analytics and Platform Analytics;
your cookie choices; and
how to manage your preferences

is available in our Cookie Policy.

Where consent is required for optional cookies, those choices are managed through our website's cookie-consent system.

15. Accessibility

We want our website to be accessible and usable by as many people as reasonably possible.

Information about our approach to digital accessibility, reporting accessibility problems and requesting information in an alternative format is available in our Accessibility Statement.

16. Our Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded or restricted.

UK law prevents businesses from excluding liability for death or personal injury caused by negligence, and restrictions on other negligence liability are subject to statutory controls. (Legislation.gov.uk)

Subject to those protections, we are not responsible for losses arising solely from:

reliance on general website information where individual professional advice should reasonably have been obtained;
temporary unavailability of the website;
third-party websites or services outside our control;
circumstances outside our reasonable control; or
misuse of the website contrary to these Terms.

Nothing in these Terms affects any rights you may have that cannot lawfully be excluded or restricted.

17. No Guarantee of Outcomes

Our website may describe the aims, methods and potential benefits of our education and support services.

However, every child and young person is different.

Nothing on the website should be interpreted as a guarantee of:

academic results;
qualifications;
examination outcomes;
attendance improvements;
engagement;
behaviour;
reintegration;
progression;
employment outcomes; or
any other individual result.

Where services are provided, individual aims and outcomes will be considered as part of the relevant provision arrangements.

18. Changes to These Terms

We may update these Terms of Use from time to time.

Changes may be made to reflect:

changes to our website;
changes to our services;
changes to legislation or regulatory requirements;
security considerations; or
changes to our operating arrangements.

The latest version will be published on www.acgroupeducation.co.uk.

The review date shown at the top of this page will be updated when significant changes are made.

19. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. Governing Law

These Terms of Use and any dispute arising from use of this website are governed by the laws of England and Wales.

If you are using the website as a consumer, you may also have legal rights relating to where proceedings can be brought which these Terms do not override.

Nothing in these Terms is intended to remove any mandatory rights available under applicable law.